I have literally never written a poor review for any business in my life, but I received some of the worse service ever, today. Earlier this evening I ordered a large pizza as a thank you for some employees who put in the extra mile for us after a very long and hard day. After waiting over an hour, I get the pizza only to find they got the order wrong! I called in, the woman apologized and offered to make a replacement. I told her I wasn't sure if they'd want to wait and ask I'd if they were willing to accept it as is. She told me she would put the order in anyway and rush it to us, but to please call and cancel if the replacement wasn't needed. The woman also assured me she would keep the phone with her to personally take the call. The team was too hungry to wait, so I called within 10 minutes to cancel. A gentleman answered who put me on hold and after waiting 7 minutes, I was hung up on. I tried calling again, reached the same gentleman, and was hung up on after holding 1 minute and a half. At this point, I was angry and decided to let them bring the pizza anyway--I tried to do my due diligence and cancel. 40 minutes later I called one last time, FINALLY reached the woman from the first call...who tried to put me on hold! I refused to hold a 3rd time and explained my anger at the way I was treated. The lady did apologize, but then pretended that she was waiting on my call to see IF we wanted the replacement pizza. This is NOT what we had discussed. I also explained that I did call--twice!--and was hung up on. Her answer to that was that she wasn't the one who answered, then asked me if I still wanted the pizza. I told her I no longer wanted anything from them and to have a nice day. I can't speak for my entire company, of course, but they certainly lost my business.
I highly recommend the gyro, possibly the best thing on the menu.
Love their pizza's, sandwiches, and pasta dinner. Great service (Susie) and No especially. Great dine, take out, or delivery
The Stromboli and calzones are huge for their price and taste good. Not fancy, but solid quality.
Everyone was so friendly and the food is outstanding! I recommend it to anyone who's hungry for delicious and beautifully presented food... With a fun environment.
Ordered pizza and wings via grubhub tonight during football and expected the delivery to come at 8:15/8:30... ended up coming early at 7:45. Food was hot and delicious. Would definitley order again!!
Dimitri S Pizza is a US Meal Delivery based in Royersford, Pennsylvania. Dimitri S Pizza is located at Lewis Road Plaza, 326 N Lewis Rd, Royersford, PA 19468, USA.
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